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Good People, Bad Partners: Conflict Resolution through Good Governance Policy

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What makes good people be bad partners? Over the past month I’ve witnessed the dissolution of a law firm’s 15-year partnership. It began when one of the senior partners filed for divorce. The timing was unfortunate. It came just weeks before two high-powered associates were scheduled to buy shares. A buy-in signals the value of the stock. Fearing the repercussions, the senior partner (the one with the looming divorce) announced he wanted to put the deal on hold. “We have to wait,” he told his colleagues. Secretly, he was holding out for more money.

Fast forward two months. Five partners split away, forming a new firm, taking several associates with them, including the two who were scheduled for the buy-in. The senior partner became one of four shareholders in the firm. Three months later, the firm filed for bankruptcy, citing an excess of debt and an inability to draw in new investors.

Could this have been prevented? Of course. With the appropriate governance mechanisms, the firm could have put in place systems to deal with conflicts such as these. It requires trust to build those types of systems – and a desire to make those decisions long before trouble occurs. Most important, everyone needs to assume responsibility. In this case, they hadn’t. And that made all the difference.

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  • It is important to have some long term conflict management techniques in place in any business. To name a few..
    1. Schedule a time to discuss the situation allowing time for the problems to cool off; many things do not get completely settled in the heat of the moment. Choose a neutral location where you both can keep your bearings.
    2. Identify the problem. Be calm and civilized with each other. What triggered the issue? Why does it bother you?
    3. How did you each contribute to the problem? What did the other person say? What is your version of the story? Try to listen more than you talk.
    The remainder of the techniques can be found here: http://jasonchristensen.wordpress.com/2010/01/1...
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